...

International Shipping Details & Policies

 

International Shipping

When you enter the shipping address, eligible shipping methods will be displayed for countries where we ship internationally. Currently that list includes:

Australia Germany Singapore
Canada Ireland Spain
France New Zealand United Kingdom


International Order Processing

We work to ensure your order is processed quickly and accurately. With our large stock of items and direct relationships with medal manufacturers, we usually ship orders within 24 hours, sometimes even the same day! 
There are certain circumstances which can cause your order to be delayed in processing or delivery. When this happens our customer service representatives will be in contact with you by phone and/or email to work out the best possible solution to meet your needs.
Stock Issues - Even though we have a deep stock of most items and can make special arrangements to have items shipped directly from the manufacturer, occasionally an item may not be available for immediate shipment. While this is rare, we will work with you to find a suitable alternative item.

Peak Shipping Seasons - Twice a year shipping times can be extended a day or two due to the volume of packages in transit. In particular, for this industry, the Christmas season (late Nov-Dec.) and the First Communion Season (late March-May) are times when it may take a few additional days for you to receive your package
Orders placed before 9:00AM Eastern Standard Time US will generally be processed the same day. Orders placed after 9:00AM Eastern will generally process the following day. We ship five days a week Monday-Friday.

Duties and Taxes

All duties and taxes are the responsibility of the buyer. Terms of sale for international shipments are F.O.B Origin, freight prepaid. This means Catholic Saint Medals is responsible for payment of the freight charges to the carrier and the buyer (customer) Owns the goods in transit, is responsible for duties and taxes and for filing claims (if needed).